Initial-release version. Published 22 October 2026; applies when expressly accepted. Earlier version 1.0 and recorded acceptances remain unchanged.
1. Parties and relationship to the Personal service
The SHIDA operator is Francis Mabala Lemoya, acting personally from Sweden under the NIHILOBA brand. NIHILOBA is not an incorporated company, and the operator is not yet registered as a Swedish sole trader. Contact: contact@nihiloba.com; Hallonbergsvägen 2A, 17453 Sundbyberg, Sweden.
These terms supplement the SHIDA Terms of Use for an authorized Business context. The Business contracting party is the real person or organization identified during onboarding, not merely a trading name or dashboard label. Identify the real individual or organization and the representative with authority to act. A trading name or internal owner role is not proof of incorporation. A sole operator may remain in a Personal context where the product permits; this does not waive obligations applying to their commercial activity. A Business context does not incorporate an entity or establish ownership of a company.
3. Current service and excluded services
The shared Business Dashboard gives access to currently enabled management tools for the Organization and its authorized activities. Depending on the enabled marketplace, these may include listings, requests, applications, orders, service work, restaurant counter activity, inventory, receipts and reports. Only features actually enabled for your context are included; a navigation entry or roadmap is not a promise that every module is operational.
The initial platform service carries no SHIDA platform charge. Your goods or services can still have a price. No paid SHIDA plan, payment collection/settlement service or private student-information service is provided under this initial package. Public school discovery is distinct from private education operations. Registration is for adults aged 18 or over, for activities in the Democratic Republic of the Congo. Personal and Business registration are available; no SHIDA platform charges or private student-record service are included. Registration does not itself activate a marketplace module, grant operational rights or authorize private education processing.
4. Members and permissions
Grant only the access each member needs. Keep authorized members and contact details current, remove access when a person leaves and report compromised access promptly. Do not share codes, sessions or accounts. SHIDA's backend permissions remain authoritative; possession of a link does not confer management rights.
Ownership transfers, recovery and disputed membership may require proportionate evidence and a controlled handover. Closing one person's account does not necessarily close an Organization or authorize deletion of another party's records. These situations must be resolved without denying the person's applicable data rights.
5. Offers and obligations to customers and applicants
The Business party is responsible for its offers, prices and currencies, descriptions, availability, promised performance, required licenses and applicable tax, employment, consumer, safety and sector obligations. Provide clear identity, contact information, total charges and applicable cancellation/refund conditions before the customer commits. Correct misleading or unavailable offers promptly.
Do not use applications or customer data for unrelated prospecting or unlawful discrimination. Only request information necessary and lawful for the activity. You must resolve your performance, employment and payment disputes with the relevant person; SHIDA's tools do not replace your legal responsibilities.
6. Records, receipts and payments
Recorded payment methods or statuses are management information. They do not establish that SHIDA received, held, transferred or guaranteed funds. A generated receipt reflects recorded information and is not certification of tax compliance, payment settlement or the accuracy of an entry. Correct mistakes through supported traceable procedures rather than falsifying history.
Reports and inventory tools support operations; you remain responsible for source accuracy and legally required records. Preserve or export records you must retain using authorized methods. Contact the operator to arrange an authorized copy, closure or handover where a self-service tool is unavailable. No universal automated export or tax-compliant receipt certification is promised.
7. Personal information and confidentiality
Only access and disclose information within your authority and for the stated activity. Provide the required notice to customers, applicants and staff; establish the applicable lawful grounds; respect rights requests; and protect credentials, files and records. Do not upload actual student/child information or unnecessary sensitive information under this initial package.
SHIDA is a controller for its own account and platform purposes. You may be an independent controller for your business purposes. Where SHIDA processes private records solely on your instructions, a suitable processing agreement must define instructions, security, subprocessors, transfers, assistance, deletion/return and audit obligations before that processing begins. Section 13 supplies that processing agreement for the stated scope. Business processing roles and the processing terms below apply to the features actually used. They do not authorize new purposes or student-record processing. Neither party's responsibility can be assigned solely by the account label.
Notify contact@nihiloba.com promptly of suspected unauthorized access or disclosure affecting SHIDA data and cooperate with proportionate incident handling. Do not delay a legally required notification while waiting for a contractual response.
8. Content and permitted use
You retain rights in your content and authorize only the handling needed for the requested service, security and legal compliance as described in the Terms of Use. Ensure you have authority to provide it. Do not publish confidential customer or staff records, manipulate reviews, circumvent permissions, impersonate another organization or use the tools for unlawful activity.
9. Support, restrictions and review
Contact contact@nihiloba.com with the Organization and activity reference for support. Content or access may be restricted for the reasons and through the proportionate moderation/review process in the Terms of Use. We will explain restrictions where permitted, and you may request a human review. Francis Mabala Lemoya handles reports and review requests through the contact above. Restrictions must not silently erase required records or remove applicable rights.
10. Ending Business use
An authorized representative can request closure or a membership change through support and available controls. Before closure, identify outstanding orders, applications and member access, arrange any necessary lawful record retention and clarify which records must be returned or erased. Service closure does not discharge obligations already owed to customers, applicants or authorities. Retention must follow the approved schedule, applicable law and any relevant processing agreement.
11. Responsibility and disputes
Each party remains responsible under applicable law. These terms create no blanket indemnity, invented damages cap or waiver of mandatory rights. Raise platform problems with the operator and transaction problems with the relevant counterparty; competent authorities and courts remain available. No exclusive jurisdiction, governing-law choice or mandatory arbitration is imposed by these terms.
12. Changes and future offers
Versioned changes follow the notice and acceptance rules in the Terms of Use, including applicable DRC advance-notice requirements. A future fee or paid module requires clear pricing, scope, cancellation/refund information and any required agreement before charging; these terms do not authorize a future debit or automatic paid conversion. Education or payment services need separate approval and safeguards before use. French and English are intended to be equivalent, with neither automatically prevailing; report discrepancies to the contact above.
13. Processing private records on your instructions
This section is the processing agreement between the Business party as controller and Francis Mabala Lemoya as processor, only where SHIDA processes private records on that party's documented instructions. It does not change either party's independent-controller activities described in the Privacy Policy. A joint determination of purposes requires a separate appropriate arrangement.
The subject is hosting and operating the selected Business features. The duration is the provision of those features and their lawful closure. Operations include collection, recording, organization, storage, retrieval, authorized disclosure, correction, export and erasure. Data subjects are adult customers, applicants, contacts and authorized staff; data includes identity/contact details, applications, correspondence, orders, requests, operational records and permitted attachments. Student/child records and unnecessary sensitive information are excluded. The controller determines its lawful purposes, information, recipient permissions and retention instructions.
The processor will:
- Process these records only on documented lawful instructions, including for transfers, unless applicable law requires otherwise; inform the controller of such a requirement before processing unless prohibited, and inform it if an instruction appears unlawful.
- Ensure authorized people are bound by confidentiality and have only necessary access; use appropriate security measures, including access controls, protected sessions, encrypted transport, controlled private-file delivery, recovery protections and incident handling proportionate to the risk.
- Use the infrastructure subprocessors identified in the Privacy Policy under general authorization, impose equivalent applicable processing obligations and remain responsible for its subprocessor obligations. Give advance notice of an intended addition or replacement and a reasonable opportunity to object before the new subprocessor handles these records; agree an alternative or orderly cessation of the affected processing if the objection cannot be resolved.
- Assist the controller, taking account of the processing and information available, with rights requests, security, breach assessment, required notifications, impact assessments and authority consultations. Notify the controller of a personal-data breach without undue delay after awareness.
- At the controller's choice on closure, return or delete the personal data and delete remaining copies unless applicable law requires storage. Restricted backup cycles and protected copies must be explained and handled under the Privacy Policy, with erased data excluded from restored operational use.
- Make information necessary to demonstrate compliance available and allow and contribute to proportionate audits and inspections by the controller or its mandated auditor, protecting other customers' information and system security.
Instructions, assistance requests, subprocessor objections and closure arrangements can be sent to contact@nihiloba.com. This agreement does not replace a required regulatory authorization or international-transfer safeguard, nor does acceptance certify either party's legal compliance.